From: Predictors of patient satisfaction with hospital health care
Variables | Patient satisfaction questionnaire domains | |||||
---|---|---|---|---|---|---|
Information | Human Care | Comfort | Visiting | Intimacy | Cleanliness | |
(SD) | (SD) | (SD) | (SD) | (SD) | (SD) | |
Age (years) | ||||||
<= 50 | 77.3 (19.8) | 75 (21.3) | 61.4 (17.7) | 77.9 (20.3) | 88 (21.4) | 87.1 (17.7) |
51–65 | 83.9 (17.7) | 80.2 (20.2) | 66 (18.5) | 79.7 (18.7) | 91.8 (18.4) | 88.7 (17.4) |
>65 | 82.3 (18.2) | 78.8 (20.9) | 69.5 (17.7) | 80.2 (18) | 90.9 (20.1) | 90 (17.1) |
P value | <0.001 | <0.001 | <0.001 | 0.31 | <0.01 | <0.01 |
Gender | ||||||
Men | 81.5 (18.9) | 78.6 (20.7) | 67.9 (18.2) | 80.6 (18.1) | 92.4 (18.1) | 89.6 (16.8) |
Women | 81.5 (18.3) | 77.7 (21) | 65.2 (18) | 78.3 (19.5) | 88 (22.1) | 88.2 (18) |
P value | 0.52 | 0.29 | <0.001 | <0.01 | <0.001 | 0.09 |
Education level | ||||||
No studies/primary | 81.8 (18.1) | 78.4 (20.8) | 67.3 (17.6) | 80.2 (17.9) | 90.7 (19.6) | 89.5 (16.9) |
Secondary/university | 80.8 (19.6) | 78.2 (20.8) | 64.8 (18.8) | 78.1 (20.3) | 89.6 (21.4) | 87.8 (17.8) |
P value | 0.80 | 0.80 | <0.01 | 0.25 | 0.57 | <0.05 |
Marital status | ||||||
Single/divorced | 77.9 (20.5) | 75.9 (22.6) | 66.6 (17.5) | 80.7 (18.9) | 88.0 (21.5) | 91.0 (16.5) |
Widowed | 80.7 (18.0) | 76.4 (21.1) | 66.1 (18.4) | 78.6 (18.6) | 89.1 (21.4) | 88.3 (18.4) |
Married/cohabitating | 82.4 (18.3) | 79.1 (20.4) | 66.6 (18.2) | 79.4 (18.8) | 91.3 (19.3) | 88.6 (17.3) |
P value | <0.001 | <0.05 | 0.79 | 0.11 | <0.05 | <0.05 |
Length of hospital stay (days) | ||||||
<4 | 81.8 (18.5) | 78.9 (20.2) | 67.4 (18.6) | 82.2 (17.8) | 90.2 (20.4) | 91.1 (15.4) |
4–7 | 81.5 (18.3) | 78.5 (20.6) | 66.7 (18.2) | 79.6 (18.7) | 91.4 (19.3) | 88.8 (17.5) |
>7 | 81.6 (18.8) | 77.7 (21.6) | 66.3 (18.1) | 77.9 (19.2) | 90.0 (20.3) | 87.9 (18.2) |
P value | 0.89 | 0.84 | 0.47 | <0.001 | 0.32 | <0.05 |
Previous admissions | ||||||
0 | 82.1 (17.0) | 81.0 (18.8) | 68.2 (18.1) | 80.5 (18.5) | 89.5 (20.8) | 90.9 (16.0) |
1–4 | 81.5 (19.3) | 78.8 (20.5) | 66.7 (18.0) | 80.0 (18.6) | 90.7 (20.1) | 88.9 (17.3) |
>4 | 79.9 (18.5) | 75.1 (21.5) | 64.3 (17.7) | 78.6 (19.3) | 90.6 (19.4) | 87.1 (18.3) |
P value | 0.07 | <0.001 | <0.01 | 0.23 | 0.51 | <0.01 |
Response to mailing | ||||||
1st mailing | 83.4 (17.6) | 80.9 (19.9) | 68.0 (18.6) | 79.3 (19.0) | 91.8 (18.6) | 89.4 (16.6) |
2nd mailing | 80.9 (19.4) | 77.6 (21.1) | 67.3 (17.5) | 79.8 (18.0) | 90.3 (19.6) | 89.3 (17.6) |
3rd mailing | 77.8 (19.2) | 72.4 (21.9) | 62.6 (17.9) | 79.8 (19.2) | 87.8 (23.1) | 87.5 (18.8) |
P value | <0.001 | <0.001 | <0.001 | 0.71 | <0.05 | 0.34 |
Responded to questionnaire | ||||||
With help | 79 (19.1) | 75.8 (21.3) | 65.7 (17.4) | 80 (18.1) | 88.6 (21.3) | 88.4 (17.8) |
Alone | 83.4 (18.1) | 80.2 (20.4) | 67.5 (18.6) | 79.1 (19.3) | 92 (18.8) | 89.4 (17) |
P value | <0.001 | <0.001 | <0.05 | 0.85 | <0.001 | 0.28 |