Patient satisfaction with out-of-hours primary care in the Netherlands

Table 4 Regression analysis with overall satisfaction with out-of-hours primary care as dependent variable of patients who went for consultation to the GP cooperative. (adjusted R² = 0.501).

	Unstandardised coefficients		Standardised coefficients
	B	SE	Beta	t	Sig.
(Constant)	-5.249	5.187		-1.012
Expectation about contact *	4.313	2.113	0.078	2.042	0.042
Accessibility by phone ^a	0.095	0.047	0.088	2.022	0.044
Doctor's assistant's attitude ^a	0.165	0.055	0.138	2.981	0.003
Urgency own complaint ^b	-0.072	0.036	-0.078	-2.008	0.045
Waiting time ^a	0.181	0.030	0.241	6.059	< 0.001
Distance to cooperative ^a	0.176	0.035	0.192	4.965	< 0.001
GP's treatment ^a	0.454	0.042	0.441	10.756	< 0.001

Variables that did not significantly contribute to the regression model: Patient's age and gender, type of health insurance, level of education, diagnosis (1 = right, 0 = wrong), and opinion on the questions asked by the doctor's assistant.
^a Scale score ranges from 0 to 100, where 0 represents very dissatisfied and 100 represents highly satisfied.
^b Scale ranges from 0 to 100: 0 represents not urgent and 100 represents very urgent according to the patient.
* Indicates whether the patient received the type of contact (telephone advice, consultation at the cooperative, or home visit) he or she expected (1 = in accordance with expectation, 0 = not in accordance with expectation)

ISSN: 1472-6963