Table 2 Descriptive statistics for importance items: mean, variance at user level, variance at country level, intra-class correlation coefficient, uncorrected (ICCu) and corrected for age and sex (ICCc)
From: What is important in evaluating health care quality? An international comparison of user views
Item | My GP should | Mean | Var Users | Var Country | ICCu | ICCc |
|---|---|---|---|---|---|---|
3 | always take me seriously | 3.45 | .377 | .044 | .105 | .092 |
6 | inform me, in understandable language, about the medicines that are prescribed for me | 3.35 | .532 | .059 | .100 | .107 |
1 | have a good understanding of my problems | 3.24 | .615 | .147 | .193 | .087 |
9 | make sure that I can see a specialist within 2 weeks after being referred to him/her | 3.13 | .591 | .198 | .251 | .256 |
4 | always keep appointments punctually | 3.10 | .545 | .074 | .120 | .113 |
2 | allow me to have an input into the decisions regarding the treatment or help I receive | 3.07 | .648 | .071 | .099 | .063 |
7 | prescribe medicines which are fully covered by the National Health System or social services | 3.05 | .896 | .100 | .100 | .113 |
8 | always be easy to reach by telephone | 3.02 | .509 | .060 | .092 | .111 |
10 | always communicate with other health and social care providers about the services I require | 2.90 | .650 | .084 | .114 | .116 |
5 | not keep me in the waiting room for more than 15 minutes | 2.54 | 1.016 | .062 | .058 | .087 |