Is organizational progress in the EFQM model related to employee satisfaction?

Matthies-Baraibar, Carmen; Arcelay-Salazar, Andoni; Cantero-González, David; Colina-Alonso, Alberto; García-Urbaneja, Marbella; González-Llinares, Rosa María; Letona-Aranburu, Jon; Martínez-Carazo, Catalina; Mateos-del Pino, Maider; Nuño-Solinís, Roberto; Olaetxea-Urizar, Esther; de la Rica-Giménez, José Antonio; Rodríguez-González, María Angeles; Dabouza-Acebal, Silvia

doi:10.1186/1472-6963-14-468

BMC Health Services Research

Table 2 Staff satisfaction survey sample size by assessment cycle and healthcare organisation

From: Is organizational progress in the EFQM model related to employee satisfaction?

Name of the healthcare organisation	2001-2003		2004-2006		2007-2008		2009-2010
Name of the healthcare organisation	Number of questionnaires	% staff	Number of questionnaires	% staff	Number of questionnaires	% staff	Number of questionnaires	% staff
Cruces Hospital	1,777	33.2	300	8.4	300	8.3	334	9
Basurto Hospital	1,050	43.6	200	8.2	352	14.3	340	13.5
Galdakao Hospital	392	31.8	562	43.9	328	25	325	24.1
Santiago Hospital	274	31.0	204	22.3	309	33.3	299	31
Txagorritxu Hospital	387	25.9	402	26.6	325	21.1	334	20.9
Donostia Hospital	1,622	47.9	1,071	30.9	373	10.7	361	10.1
San Eloy Hospital	n.a.¹	55.9	186	39.2	245	51.9	238	48.3
Alto Deba Hospital	146	52.5	202	67.8	202	66.9	203	60.6
Bidasoa Hospital	186	56.4	229	67.2	217	63.8	203	53.8
Mendaro Hospital	n.a.¹	55.3	203	54.9	204	54.8	228	55.1
Zumarraga Hospital	n.p.²	n.p.²	262	57.5	238	51.2	216	42.9
Gorliz Hospital	92	34.0	111	40.1	160	58.4	171	60.9
Santa Marina Hospital	120	50.8	n.p.²	n.p.²	198	82.5	165	64.5
Leza Hospital	40	39.6	49	45	101	96.2	62	54.4
Alava Primary care organization	366	66.0	250	44.7	402	70.9	383	61.8
Bilbao Primary care organization	369	45.8	350	43.6	357	44.5	469	55.6
Ezkerraldea-Enkarterri Primary care organization	447	61.3	401	56.8	421	59.6	375	53.1
Interior Primary care organization	388	54.5	336	48	350	49.7	370	48.2
Uribe Primary care organization	211	54.2	200	50.9	256	64.3	264	57.3
Gipuzkoa Este Primary care organization	460	56.6	490	60.8	411	50.7	515	56.5
Gipuzkoa Oeste Primary care organization	321	43.2	n.a.¹	44.6	413	58.6	339	45.8
Bermeo Psychiatric hospital	89	41.9	97	44.5	165	77.5	435³	49.7³
Zaldibar Psychiatric hospital	133	64.7	58	27.6	131	63.9
Zamudio Psychiatric hospital	80	33.3	200	85.5	156	68.1
Bizkaia Mental health outpatient service	147	61.7	159	65.2	204	84.3
Alava Psychiatric hospital and mental health outpatient service	161	44.6	n.a.¹	57.6	206	56.9	216	58.7
Gipuzkoa Mental health outpatient service	78	72.6	n.a.¹	70.4	116	84.1	95	67.4
Basque transfusion and human tissue Centre	41	69.2	62	98.4	99	n.a.¹	44	61.1
Emergency services provider	91	58.9	103	56.3	228	n.a.¹	107	48.4
Central office	264	62.3	145	41.4	184	53.8	161	39.7

¹n.a.: not available; ²n.p.: did not participate in survey; ³In the cycle 2009–2010, Bermeo, Zaldibar and Zamudio hospitals and Bizkaia mental health outpatient were merged into a single organization (Bizkaia Mental Health Network).

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ISSN: 1472-6963

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