Level | Types of barriers cited | Types of benefits cited |
---|---|---|
Regional | - Lack of well-functioning area-level exchange | Â |
 | - Large number/diverse range of partner organizations difficult to incorporate |  |
Inter-Organizational | - Heterogeneous relationships and previous experiences with exchange partners | Â |
 | - Challenge achieving a critical mass of users |  |
Intra-organizational: providers and/or patients | Providers: | Providers: |
 | - Lack of integration into organization’s pre-existing workflow | - Completeness of patient records |
 | - Data ownership and liability concerns | Patients: |
 |  | - Avoidance of duplicative services and financial risk |
 |  | - Improved productivity at initial-visit |
 |  | - Improved non-visit consults |