Table 3 Indicators of reported satisfaction of patients utilizing HIV (N = 300) and TB (N = 296) treatment
Variable | Types of care | Â | |
|---|---|---|---|
HIV | TB | p-value | |
Global satisfaction | n = 293 | n = 296 |  |
How satisfied were you with the service today? | Â | Â | Â |
Very satisfied/satisfied | 278 (95%) | 286 (97%) | p = 0.31 |
Staff-patient communication | n = 300 | n = 294 |  |
The doctors and nurses (health workers) discussed treatment fully with me | Â | Â | Â |
Agree | 300 (100%) | 283 (96%) | p ≤ 0.001 |
|  | n = 226 | n = 205 |  |
I find it easy to tell the health worker when I have missed taking my tablets | Â | Â | Â |
Agree | 204 (90%) | 194 (95%) | p = 0.09 |
|  | n = 300 | n = 294 |  |
It is a problem that health workers do not speak my language | Â | Â | Â |
Agree | 4 (1%) | 4 (1%) | p = 0.63 |
|  | n = 288 | n = 290 |  |
The health workers are too busy to listen to my problems | Â | Â | Â |
Agree | 42 (15%) | 43 (15%) | p = 0.93 |
Staff attitudes | n = 226 | n = 191 |  |
Some staff do not treat patients with sufficient respect | Â | Â | Â |
Agree | 118 (52%) | 77 (40%) | p = 0.02 |
|  | n = 300 | n = 294 |  |
The health workers I see respect me |  |  | p = 0.15 |
Agree | 279 (93%) | 282 (96%) | |
Privacy and confidentiality | n = 286 | n = 295 |  |
In this clinic are you able to talk to the doctors or nurses in private? | Â | Â | Â |
Always | 241 (84%) | 262 (89%) | p = 0.12 |
|  | n = 262 | n = 230 |  |
Patient information is kept confidential in this clinic |  |  | p = 0.43 |
Agree | 251 (96%) | 217 (94%) | |
Staffing and amenities | n = 300 | n = 296 |  |
For your ARV (TB) treatment what would you prefer: |  |  | p = 0.21 |
To see a nurse in a nearby clinic or | 299 (100%) | 291 (99%) | |
To travel further to see doctor | 1 (0%) | 4 (1%) | |
|  | n = 275 | n = 276 |  |
The facilities (including waiting area and toilets) are dirty | Â | Â | Â |
Agree | 58 (21%) | 58 (21%) | p = 0.98 |
|  | n = 298 | n = 288 |  |
The queues to see a doctor or nurse are too long at this facility | Â | Â | Â |
Agree | 195 (65%) | 115 (40%) | p ≤ 0.001 |
|  | n = 299 | n = 296 |  |
How do you think the service in this clinic could be improved? | Â | Â | Â |
Shorter queues: Yes | 170 (57%) | 104 (35%) | p ≤ 0.001 |
More health workers: Yes | 171 (57%) | 132 (45%) | p ≤ 0.001 |
Cleaner facilities: Yes | 65 (22%) | 68 (23%) | p = 0.72 |
Better patient facilities (toilets, waiting room area): Yes | 201 (67%) | 161 (54%) | p ≤ 0.001 |