The patient safety culture as perceived by staff at two different emergency departments before and after introducing a flow-oriented working model with team triage and lean principles: a repeated cross-sectional study

Table 1 The content of dimensions in the hospital survey on patient safety culture questionnaire

1. Non-punitive response to error	9. Overall perception of safety
3 items	4 items
2. Staffing	10. Safety culture dimension at Unit level**
4 items	4 items
3. Frequency of event reporting	11. Organizational Learning-Continues Improvement.
3 items	3 items
4. Hospital Management Support for patient safety	12. Teamwork within hospital
3 items	4 items
5. Teamwork Across Hospital Units	13. Communication openness
4 items	3 items
6. Hospital Handoff and Transition	14. Feedback and Communication about error
4 items	3 items
7. Information and support to patients at adverse events*	15. Patient safety grade
4 items	1 item
8. Information and support to staff at adverse events*
2 items

ISSN: 1472-6963