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Table 1 Four levels of Incivility or violence, from least to most severe

From: Impact of a program to prevent incivility towards and assault of healthcare staff in an ophtalmological emergency unit: study protocol for the PREVURGO On/Off trial

Level 1

Insistent questions, incivility, rudeness, occupation of the corridor, spitting, making noise (telephone, etc.)

Level 2

Insult or verbal abuse without threat

Level 3

Verbal abuse or physical threat

Level 4

Intentional violence, assault, vandalism or damage to equipment