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Table 2 Variation in patient centeredness by team (7 teams with 2 or more visits)

From: Unannounced standardized patients: a promising method of assessing patient-centered care in your health care system

  Domain Area Item % Visits by team Chi Sq (p)
1 2 3 4 5 6 7  
N = 7 N = 7 N = 5 N = 6 N = 5 N = 4 N = 8  
  Safety Identity Asked name 0% 0% 0% 0% 0% 0% 0% N/A
  Asked DOB 0% 0% 0% 0% 0% 0% 0% N/A
  Infection control Washed hands (observed) 0% 0% 0% 0% 0% 0% 0% N/A
  Quality of care Vital signs Took blood pressure 100% 86% 100% 100% 100% 100% 88% Chi Sq = 3.81 (.703)
  Weighed 100% 86% 100% 100% 100% 100% 88% Chi Sq = 3.81 (.703)
Medical assistants   Measured height 20% 43% 80% 100% 80% 100% 88% Chi Sq = 11.83 (.057)
  Screening Used PHQ-2 0% 14% 80% 0% 0% 0% 0% Chi Sq = 26.20 (.003)
  Respon-siveness Courtesy Greeted promptly 86% 57% 60% 100% 60% 75%% 63% Chi Sq = 4.78 (.573)
  Introduced self 14% 0% 20% 0% 0% 0% 13% Chi Sq = 3.82 (.701)
  Wore a name tag 57% 43% 60% 50% 40% 75% 25% Chi Sq = 3.60 (.731)
  Was friendly/prof 100% 71% 100% 100% 100% 100% 75% Chi Sq = 3.96 (.049)
  Education Explained things 0% 0% 80% 0% 0% 25% 13% Chi Sq = 33.93 (.001)
Clinic Function Navigation Very easy to navigate 14% 28% 80% 83% 20% 25% 0% Chi Sq = 26.02 (.011)
  Team Functioned very well 43% 14% 80% 83% 40% 100% 38% Chi Sq = 21.59 (.042)