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Table 1 Assessment of patient-centered care by unannounced standardized patients (n = 60 visits)

From: Unannounced standardized patients: a promising method of assessing patient-centered care in your health care system

Focus Domain Area Item Visits (n = 60)
% N
  Safety Identity Asked name 5% 3
    Asked DOB 5% 3
   Infection control Washed hands (observed) 0% 0
  Quality of care Vital signs Took blood pressure 90% 54
    Weighed 93% 56
    Measured height 77% 46
Medical assistants   Screening Used PHQ-2 15% 9
  Responsive-ness Courtesy Greeted in reasonable time frame 70% 42
    Introduced self 5% 3
    Wore a visible name tag 45% 27
    Was professional 55% 33
    Was friendly 33% 20
   Education Took time to explain things 47% 28
Clinic Functioning Navigation Somewhat easy to navigate 60% 36
   Very easy to navigate 30% 18
  Team Team functioned somewhat well 33% 20
   Team functioned very well 62% 37
  Navigation Helped patient understand how to navigate the system 62% 37
  Patient centeredness Answered all questions 55% 33
Physician    Took a personal interest 65% 39
    Gave enough information 53% 32
    Encounter did not feel rushed 70% 42