Unannounced standardized patients: a promising method of assessing patient-centered care in your health care system

Table 1 Assessment of patient-centered care by unannounced standardized patients (n = 60 visits)

Focus	Domain	Area	Item	Visits (n = 60)
Focus	Domain	Area	Item	%	N
	Safety	Identity	Asked name	5%	3
			Asked DOB	5%	3
		Infection control	Washed hands (observed)	0%	0
	Quality of care	Vital signs	Took blood pressure	90%	54
			Weighed	93%	56
			Measured height	77%	46
Medical assistants		Screening	Used PHQ-2	15%	9
	Responsive-ness	Courtesy	Greeted in reasonable time frame	70%	42
			Introduced self	5%	3
			Wore a visible name tag	45%	27
			Was professional	55%	33
			Was friendly	33%	20
		Education	Took time to explain things	47%	28
Clinic	Functioning	Navigation	Somewhat easy to navigate	60%	36
			Very easy to navigate	30%	18
		Team	Team functioned somewhat well	33%	20
			Team functioned very well	62%	37
	Navigation		Helped patient understand how to navigate the system	62%	37
	Patient centeredness		Answered all questions	55%	33
Physician			Took a personal interest	65%	39
			Gave enough information	53%	32
			Encounter did not feel rushed	70%	42

ISSN: 1472-6963