The provider’s perspective | The participant’s perspective | |
---|---|---|
The case manager as… | A coaching guard | A helping hand |
• The solver | • The one who has information | |
• The supporter | • The one who supports | |
• The standing guard | • The one who keeps an eye on things | |
• The navigator | • The one who knows what to do or where to turn | |
Case management as… | Entering a new professional role | A possible additional resource |
• Dealing with barriers | • Something unknown | |
• Building trust | • Reliable competence | |
• Setting limits | • Limited resource | |
• Making a possible difference | • Gaining a safety net |