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Table 3 Main categories and categories

From: Case management for frail older people – a qualitative study of receivers’ and providers’ experiences of a complex intervention

 

The provider’s perspective

The participant’s perspective

The case manager as…

A coaching guard

A helping hand

  • The solver

  • The one who has information

  • The supporter

  • The one who supports

  • The standing guard

  • The one who keeps an eye on things

  • The navigator

  • The one who knows what to do or where to turn

Case management as…

Entering a new professional role

A possible additional resource

  • Dealing with barriers

  • Something unknown

  • Building trust

  • Reliable competence

  • Setting limits

  • Limited resource

  • Making a possible difference

  • Gaining a safety net