Overall scores as an alternative to global ratings in patient experience surveys; a comparison of four methods

Table 3 Correlations between indicator scores, overall scores, and global rating

Indicator	Average	Patient perspective	Differences	Average rating	Global rating
1.1 Bodily care	0.79	0.79	0.77	0.77	0.56
1.2 Meals	0.57	0.58	0.50	0.53	0.53
2.1 Comfort	0.46	0.47	0.38	0.42	0.37
2.2 Atmosphere	0.79	0.79	0.76	0.76	0.54
2.3 Housing and privacy	0.55	0.54	0.68	0.52	0.28
2.4 Safety of living environment	0.60	0.60	0.56	0.58	0.40
3.1 Activities	0.61	0.60	0.58	0.59	0.37
3.2 Autonomy	0.57	0.55	0.66	0.57	0.30
4.1 Mental well-being	0.79	0.79	0.76	0.78	0.61
5.1 Competence and safety of care	0.83	0.84	0.80	0.82	0.57
5.2 Attitude and courtesy of care providers	0.84	0.84	0.80	0.84	0.62
6.1 Care planning and evaluation	0.35	0.33	0.37	0.36	0.16
6.2 Shared decision making	0.75	0.75	0.73	0.74	0.53
6.3 Information	0.64	0.63	0.59	0.60	0.39
6.6 Availability of personnel	0.81	0.82	0.78	0.80	0.61
Average correlation (Fisher’s z)	0.69	0.69	0.67	0.67	0.47
Global rating	0.68	0.69	0.64	0.66	NA
N = 464

All correlations are significant at p < 0.001. Strong correlations (>0.7) in bold.

ISSN: 1472-6963