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Table 2 Characteristics of overall scores at the provider level

From: Overall scores as an alternative to global ratings in patient experience surveys; a comparison of four methods

Composite

Mean

SD

Min

Max

ICC

Reliability ICC

Required N (rel. = 0.80)

Average

3.359

0.164

2.820

3.709

0.229

0.87

13.5

Patient perspective

3.350

0.163

2.822

3.708

0.226

0.87

13.7

Differences

3.410

0.171

2.774

3.750

0.282

0.90

10.2

Average rating

2.051

0.397

1.067

2.933

NA

NA

NA

Global rating

7.640

0.260

6.752

8.400

0.076

0.65

48.9

N (organizations): 464

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