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Table 6 Average dimension-scores per hospital with corresponding comprehensibility and reliability percentages

From: Hospital process orientation from an operations management perspective: development of a measurement tool and practical testing in three ophthalmic practices

PO

Hospital 1

Hospital 2

Hospital 3

Total

Comprehensibility

Reliability

Dimensions

(N = 9)

(N = 9)

(N = 8)

(N = 26)

(N = 25)

(N = 25)

PV

1.63

1.84

1.83

1.77

89%

90%

PS

1.73

2.03

1.71

1.82

86%

88%

PJ

1.87

1.94

2.15

1.99

95%

94%

PMM

1.48

1.70

1.73

1.64

91%

91%

PVB

1.76

1.76

2.18

1.90

96%

92%

Total

1.69

1.85

1.92

 

91%

91%