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Table 2 Items’ origin

From: Hospital process orientation from an operations management perspective: development of a measurement tool and practical testing in three ophthalmic practices

 

Previous BPO/HPO studies: McCormack [20] (M); 10 items Gemmel et al. [40] (G); 10 items

Operations Management in healthcare: Măruster et al. [17] Vissers & Beech [11] Langabeer [15]

Quality Management in healthcare: Berg et al. [33] Van den Heuvel [46]

Process Management: Hinterhuber [45] Edwards et al. [47] Reijers [48] Hammer [49]

PV

1 (M + G)

3, 4, 8, 9, 10

6, 7, 11

 

2 (M + G)

5 (M + G)

PS

4 (G)

2, 3, 5, 6, 7, 8

 

1

PJ

2 (M + G)

  

1, 4, 5, 6

3 (M + G)

PMM

1 (M + G)

3, 5, 6

 

7

2 (M + G)

4 (M)

8 (M + G)

9 (G)

PVB

4 (M)

  

1, 2, 3, 5, 6, 7