Table 2 Level of clients satisfaction on ANC services provided in public health facilities of Bahir Dar Special Zone North West Ethiopia, May 2010
Item | Level of satisfaction on each item, n (%) | |||||
|---|---|---|---|---|---|---|
Strongly disagree | Dis agree | Uncertain | Agree | Strongly agree | Mean ± SD | |
Provider’s greeting was good and in a friendly way(polite) | - | 4(1.1) | 32(8.7) | 174(47.2) | 159(43.1) | 4.32 ± 0.677 |
Waiting time was fair | 4(1.1) | 20(5.4) | 30(8.1) | 214(58.1) | 101(27.4) | 4.05 ± 0.818 |
Waiting area was adequate & with seats | - | 10(2.7) | 45(12.2) | 169(45.8) | 144(39.0) | 4.21 ± 0.76 |
The provider was easy to understand | - | 1(0.3) | 23(6.2) | 198(63.7) | 147(39.8) | 4.33 ± 0.60 |
The cost incurred for the service was fair | - | 3(0.8) | 10(2.7) | 146(39.6) | 209(56.6) | 4.52 ± 0.60 |
privacy during consultation was maintained | 12(3.3) | 44(11.9) | 60(16.3) | 144(39.0) | 148(40.1) | 3.8 ± 1.09 |
Provider perform the procedure with cleanliness and sanitation | - | 6(1.6) | 49(13.3) | 160(45.0) | 148(40.1) | 4.24 ± 7.38 |
The antenatal clinic has clean latrine & adequate water supply | 4(1.1) | 65(17.6) | 120(32.5) | 150(40.7) | 30(8.1) | 3.37 ± 0.90 |
You feel that today you received full information about ANC. | - | 23(6.2) | 45(12.2) | 183(49.6) | 117(31.7) | 4.07 ± 0.83 |
You want to continue the rest ANC visits in this health facility. | 2(0.5) | 2(0.5) | 19(5.1) | 170(46.1) | 176(47.7) | 4.40 ± 0.66 |
you recommend your relatives &others to attend their antenatal visit in this facility | - | 3(0.8) | 26(7.0) | 180(48.8) | 16(43.4) | 4.35 ± 0.65 |
Generally you are happy with all the services you have got today. | - | 5(1.4) | 18(4.9) | 168(45.5) | 178(48.2) | 4.41 ± 0.65 |