Table 1 Comparison between total scores of the Health Service Quality Scale/Paulista School of Medicine – HSQS/EPM (first administration) and the SERVQUAL scale
From: Health service quality scale: Brazilian Portuguese translation, reliability and validity
Scales | N | Mean | SD | Min. | Q1 | Median | Q3 | Max. | P-value |
|---|---|---|---|---|---|---|---|---|---|
HSQS/EPM (1st administration) | 86 | 74.6 | 4.6 | 60.0 | 72.0 | 75.5 | 78.0 | 86.4 | 0.0051 |
SEVQUAL scale | 86 | 76.7 | 5.7 | 60.0 | 73.0 | 78.0 | 78.0 | 99.0 |