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Table 4 Characteristics of samples (N=285)

From: Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

Description

Frequency

Percentage (%)

Gender

  

  Male

145

50.9

  Female

140

49.1

Age

  

  20 years and below

19

6.7

  21-30 years

26

9.1

  31-40 years

68

23.9

  41-50 years

87

30.5

  51-60 years

56

19.6

  61 years and above

29

10.2

Education level

  

  Elementary school and below

27

9.5

  Junior high school

53

18.6

  Senior high school

103

36.1

  University / College

91

31.9

  Postgraduate

11

3.9

Occupation

  

  Student

3

1.1

  Service sector

141

49.5

  Military, public servant, teacher

30

10.5

Industry

32

11.2

  Commerce

43

15.1

  Agriculture

17

6.0

  Freelance

12

4.2

  Other

7

2.5

Department

  

  Internal Medicine

111

38.9

  Obstetrics & Gynecology

24

8.4

  Rehabilitation

39

13.7

  Psychiatry (Physical & Mental)

12

4.2

  Cancer Center

57

20.0

  Ophthalmology

30

10.5

  Pediatrics

6

2.1

  Other

6

2.1