From: Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
Description | Frequency | Percentage (%) |
---|---|---|
Gender | Â | Â |
  Male | 145 | 50.9 |
  Female | 140 | 49.1 |
Age | Â | Â |
  20 years and below | 19 | 6.7 |
  21-30 years | 26 | 9.1 |
  31-40 years | 68 | 23.9 |
  41-50 years | 87 | 30.5 |
  51-60 years | 56 | 19.6 |
  61 years and above | 29 | 10.2 |
Education level | Â | Â |
  Elementary school and below | 27 | 9.5 |
  Junior high school | 53 | 18.6 |
  Senior high school | 103 | 36.1 |
  University / College | 91 | 31.9 |
  Postgraduate | 11 | 3.9 |
Occupation | Â | Â |
  Student | 3 | 1.1 |
  Service sector | 141 | 49.5 |
  Military, public servant, teacher | 30 | 10.5 |
Industry | 32 | 11.2 |
  Commerce | 43 | 15.1 |
  Agriculture | 17 | 6.0 |
  Freelance | 12 | 4.2 |
  Other | 7 | 2.5 |
Department | Â | Â |
  Internal Medicine | 111 | 38.9 |
  Obstetrics & Gynecology | 24 | 8.4 |
  Rehabilitation | 39 | 13.7 |
  Psychiatry (Physical & Mental) | 12 | 4.2 |
  Cancer Center | 57 | 20.0 |
  Ophthalmology | 30 | 10.5 |
  Pediatrics | 6 | 2.1 |
  Other | 6 | 2.1 |