Table 3 Discriminant validity analysis results of all the constructs
From: Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
PATTERN | χ 2 | d. f. | △χ 2 |
|---|---|---|---|
Interpersonal-Based Medical Service Encounter | |||
Unlimited Measurement Pattern | 62.35 | 52 | ----- |
Professional Personnel and General Administrative Personnel | 132.08 | 53 | 69.73** |
Professional Personnel and Environment and Space (Physical Symbol) | 116.31 | 53 | 53.96** |
General Administrative Personnel and Environment and Space (Physical Symbol) | 145.22 | 53 | 82.87** |
Service Quality | |||
Unlimited Measurement Pattern | 87.69 | 31 | ----- |
Response and Reliability | 122.58 | 32 | 34.89** |
Response and Assurance | 136.25 | 32 | 48.56** |
Reliability and Assurance | 114.36 | 32 | 26.67** |