From: Patients’ experience and satisfaction with GP led walk-in centres in the UK; a cross sectional study
Survey questions | Centre B | Centre A | P-value* |
---|---|---|---|
n = 529 | n = 501 | ||
Convenience of the location mean Likert scale (1–5) score (SD) | 3.9 (0.80) | 4.2 (0.67) | <0.001 |
Convenience of the opening hours mean (SD) | 4.3 (0.67) | 4.3 (0.64) | 0.58 |
Patients’ reported waiting time in minutes mean (SD) | 74.2 (49) | 40.9 (32) | <0.001 |
Expressed intention to visit another service for the same problem % (n) | 24.7% (108) | 24.3% (106) | 0.47 |
First time user of the GP walk-in centre % (n) | 52% (272) | 33% (164) | <0.001 |
Would you use this walk-in centre again | <0.001 | ||
Rated 5 Definitely Yes | 51% (222) | 67% (292) | |
Rated 4 Probably Yes | 37% (164) | 27% (119) | |
Rated 3 Uncertain | 7% (30) | 4% (16) | |
Rated 2 Probably Not | 4% (16) | 1% (5) | |
Rated 1 Definitely Not | 2% (8) | 1% (4) |