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Table 3 Comparison of responses between the patients of the Centre A and B on the main survey at the centre (n = 1030)

From: Patients’ experience and satisfaction with GP led walk-in centres in the UK; a cross sectional study

Survey questions

Centre B

Centre A

P-value*

 

n = 529

n = 501

 

Convenience of the location mean Likert scale (1–5) score (SD)

3.9 (0.80)

4.2 (0.67)

<0.001

Convenience of the opening hours mean (SD)

4.3 (0.67)

4.3 (0.64)

0.58

Patients’ reported waiting time in minutes mean (SD)

74.2 (49)

40.9 (32)

<0.001

Expressed intention to visit another service for the same problem % (n)

24.7% (108)

24.3% (106)

0.47

First time user of the GP walk-in centre % (n)

52% (272)

33% (164)

<0.001

Would you use this walk-in centre again

  

<0.001

Rated 5 Definitely Yes

51% (222)

67% (292)

Rated 4 Probably Yes

37% (164)

27% (119)

Rated 3 Uncertain

7% (30)

4% (16)

Rated 2 Probably Not

4% (16)

1% (5)

Rated 1 Definitely Not

2% (8)

1% (4)

 
  1. * P values are obtained after controlling the effect of other relevant factors including sex, age, ethnicity, office hours or out-of-hours attendance.