Defining and improving quality management in Dutch diabetes care groups and outpatient clinics: design of the study

Table 3 An example of feedback to a care group

Domains	Sub domains	Your organisation [%]	Mean score care groups [%]
1 Organisation of Care
	Care program	90	81
	Continuity and coordination	60	72
	Communication en information	21	49
^*Mean weighted score organisation of care:		58	67
2 Multidisciplinary teamwork
	Work agreement	61	60
	Tasks and responsibilities	78	92
	Teamwork/consultation /shared education /guidelines	45	74
	Transfer and referral	75	68
^*Mean weighted score multidisciplinary teamwork:		64	74
3 Patient centeredness
	Self-management	25	94
	Individual care plan	33	30
	Policy on patient education	50	58
	Inspection of medical file	17	39
	Patient interests	71	60
	Patient involvement	67	14
^*Mean weighted score patient centeredness:		44	49
4 Performance management
	Registering results	63	60
	Control of results	40	27
	Processing of results	100	67
	Analysing results	68	56
	Performance indicators	100	94
^*Mean weighted score performance results:		73	61
5 Quality improvement policy
	Elements of quality improvement	60	38
	Feedback/ benchmark	100	73
	Visitation	60	43
	Education	100	67
	Patient safety	0	22
	Defining sub-groups	33	53
^*Mean weighted score quality improvement policy:		69	54
6 Management Strategies
	Structural policy	92	66
	Quality system	67	56
	Quality documents	40	72
^*mean weighted score on management strategies:		73	66
mean total score quality management		64	62

*The weight of a sub-domain within a domain is determined by consulting experts.