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Table 2 Interviewees by role and location

From: Using computer decision support systems in NHS emergency and urgent care: ethnographic study using normalisation process theory

Staff /stakeholder group

Location

 
 

999

SPA

OOH

External

all

Call handler

6

15

12

1

34

Call supervisor/ manager

3

4

3

1

11

Other call centre staff

1

n/a

n/a

1

2

Clinical

3

1

 

4

Senior manager

6

1

1

8

CDSS Developers

n/a

2

2

Government level

n/a

3

3

Total

38

17

9

64