Table 1 Patients perceptions on the health care provider interaction at public health facilities of Sidama zone, South Ethiopia, from March to April 2011, (N = 531)

perceived consultation and relational empathy

10

29

35

43

35.88

8.52

perceived professional care

8

32

33

36

32.82

5.20

perceived technical competency

2

6

8

10

7.66

2.44

perceived accessibility

2

7

8

9

7.68

1.86

perceived waiting time

2

6

8

9

7.16

2.37

Perceived convenience

2

8

8

10

8.46

1.39

Perceived time spent with heath care provider

1

4

4

5

3.88

1.02