Table 2 The quality and outcomes framework and access survey measures 2007 and 2008

Telephone access

In general, are you satisfied with how easy it is to get through to someone on the phone at your doctor's surgery

An appointment within 2 days

Think about the last time you tried to get an appointment with a doctor fairly quickly. Were you able to get the appointment on the same day or on the next 2 days the surgery was open

Able to book an appointment in advance

Last time you wanted to, were you able to get an appointment with a doctor more than 2 full days in advance

Able to make an appointment with a particular doctor.

Last time you wanted to, were you able to make an appointment with a particular doctor – even if it meant waiting longer

Satisfaction with opening hours

Over the last 6 months or so, were you satisfied with the hours your GP surgery was open

Quality and outcomes framework (% achievement)

Clinical domain

80 indicators relating to 19 clinical areas (coronary heart disease, stroke, hypertension, diabetes, COPD, epilepsy, hypothyroidism, cancer, palliative care, mental health, asthma, dementia, depression, chronic kidney disease, atrial fibrillation, obesity, learning disabilities, smoking) worth up to 655 points.