Table 3 Factors derived from the principal components analysis of patients' ratings

Patient-centeredness (60% of variance)

.959

Explained my illness or concern to me clearly

8.30 [1.32]

0.792

0.792

Spends enough time with me

8.29 [1.38]

0.825

0.781

Shows interest in my problems

8.25 [1.43]

0.840

0.806

Answers my questions well

8.33 [1.32]

0.873

0.827

Treats me with respect

8.54 [1.02]

0.810

0.763

Shows compassion

8.10 [1.53]

0.804

0.770

I would go back to this physician

8.50 [1.23]

0.819

0.803

I would recommend this physician to others

8.43 [1.34]

0.828

0.823

Explains my treatment choices or options

8.11 [1.48]

0.771

0.769

Tells me how and when to take my medicine

8.00 [1.59]

0.646

0.722

Explains clearly different steps of my treatment plan (including risks and benefits)

8.06 [1.53]

0.763

0.779

Asks details about my personal history, when appropriate

7.72 [1.83]

0.664

0.659

Explains my physical exam clearly

8.13 [1.49]

0.799

0.750

Asks permission for some treatments or exams

8.03 [1.60]

0.689

0.697

Explains clearly what could be done in unsuspected circumstances, such as fever, illness or changes in my complaints

7.84 [1.70]

0.757

0.754

Tells me what to do if my problems do not get better

7.90 [1.23]

0.785

0.787

Makes sure that my other caregivers are well informed

7.94 [1.68]

0.670

0.650