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Table 2 Sample of six public hospitals, Shanghai, 2009 and number of questionnaires

From: A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

Hospital name

Number of beds

Number of questionnaires

Shanghai Zhongshan Hospital

1,700

150

Shanghai Huashan Hospital

1,326

130

Shanghai Dongfang Hospital

1,000

100

Shanghai Jinshan Hospital

600

60

Shanghai Minhang District Centre Hospital

800

80

Shanghai No.5 People’s Hospital

800

80