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Table 1 Hypotheses and supporting literature

From: A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

 

Hypotheses

Supporting literature

H1:

Customer satisfaction mediates perceived quality and loyalty intention relationship

[5, 6, 9, 13–22, 27, 53]

H2:

Perceived quality and customer satisfaction influence customer loyalty intention with equal weight

[11, 13, 18, 29–32]

H3:

Perceived service quality mediates the relationship between customer satisfaction and customer loyalty intention

[11, 15–17, 33, 34]