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Table 2 Focus Group Questions

From: Study Protocol: establishing good relationships between patients and health care providers while providing cardiac care. Exploring how patient-clinician engagement contributes to health disparities between indigenous and non-indigenous Australians in South Australia

Question Type Purpose Example
   Patient Informant Clinician Informant
Opening Participants get acquainted & feel comfortable Please tell us your name and how are you feeling today? Please tell us your name and where you work?
Introductory Begins discussion of topic How has having a heart problem influenced your life? How long have you been employed in cardiac care?
Transition Moves smoothly and seamlessly into key questions I would like you to reflect when you became unwell because of your heart, when you were admitted to hospital and after you left hospital. We often use the term patient journey, however there are many components to it i.e. clinical presentation, guidelines, risk factors, patient involvement etc.
   Are there any specific things about the how you got along with the health care providers or the care you received that stands out in your mind? How would you describe your relationship with the people who provided your care? Are there any specific things about that you have done during your interaction with patient that you felt made it a good interaction that is critical to providing cardiac care? E.g. imparting facts in a way that there is a shared meaning?
Key Obtains insight into areas of central concern in the study Do you feel that you were able to establish trust and rapport with the people who provided your care? When I say the term ‘patient-clinician engagement’ what things come to mind?
   Do you feel that you were able to talk easy to the health staff, especially if you had concerns about your heart or things that worried you? Is it a term that you’ve heard of and that you are familiar with?
    Do you felt you developed trust and rapport with the patients?
   What things made you feel like you had a good relationship with the people who provided your health care? How do you build trust, rapport and a shared understanding with patients?
   When you left hospital, how easy was it to gets health care so you could look after your heart? i.e. seeing the doctor or specialists, rehabilitation, getting medication etc. Where do you think trust, rapport and understanding falls downs when you are caring for patients?
    Do you have a specific strategy when caring for Indigenous patients?
   What are the things that may influence or stop you looking after your heart? Can you provide some examples of how care maybe different for Indigenous and non-Indigenous patients?
   What can health care providers do to help you look after your heart? What can health professionals do to encourage patient-clinician engagement? Is this different for Indigenous and non-Indigenous patients?
Ending Helps the researcher determine where to place emphasis and bring closure to the discussion. Moderator to summarise key discussion points.
   Is this an adequate summary of what was said here?
   We are trying to make the patient journey better.
   What advice would you have for us?
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