Table 6 Items with quality improvement scores >1 (Q) with corresponding importance scores (I) and corresponding experience scores (E)
No. | Quality aspect | I | Q | E |
|---|---|---|---|---|
1 | Information on side-effects of the medication | 3.39 | 2.40 | 1.92 |
2 | Information on the rapidity of the provided care | 3.28 | 2.20 | 2.01 |
3 | Information by healthcare professionals on the admission letter for the GP | 2.50 | 2.11 | 1.47 |
4 | The GP is informed by healthcare professionals | 2.85 | 2.10 | 1.80 |
5 | Information on the order of treatment | 2.54 | 2.07 | 1.53 |
6 | Involvement in treatment decisions | 3.12 | 1.76 | 2.38 |
7 | Healthcare professionals help to control the pain | 3.12 | 1.75 | 2.27 |
8 | Information by healthcare professionals on danger signals to watch out for after leaving the A&E | 3.51 | 1.58 | 2.66 |
9 | Information by the reception staff member on procedures in the A&E | 3.07 | 1.51 | 2.50 |
10 | Information by healthcare professional on resumption of daily activities | 3.30 | 1.35 | 2.65 |
11 | Pleasant atmosphere in waiting room | 2.55 | 1.31 | 2.49 |
12 | Information by healthcare professional on readmission in case of health problems | 3.44 | 1.13 | 3.02 |
13 | Healthcare professionals ask to consent to treatment | 3.08 | 1.10 | 2.76 |
14 | Availability of a parking space near the A&E | 3.52 | 1.05 | 2.75 |