No. | Quality aspect | I | Q | E |
---|---|---|---|---|
1 | Trust in competence of healthcare professionals | 3.66 | 0.20 | 3.70 |
2 | Hygiene in the A&E | 3.65 | 0.30 | 3.42 |
3 | Patients’ healthcare expectations | 3.65 | 0.23 | 3.56 |
4 | Patients’ healthcare needs | 3.64 | 0.32 | 3.58 |
5 | Being taken seriously by healthcare professionals | 3.63 | 0.10 | 3.81 |
6 | Being taken seriously by the reception staff member at the reception desk | 3.57 | 0.10 | 3.85 |
7 | Cooperation between healthcare professionals | 3.57 | 0.21 | 3.59 |
8 | Consistency of the provided information | 3.57 | 0.10 | 3.84 |
9 | Clarity of explanations of results of examinations | 3.55 | 0.52 | 3.40 |
10 | Rapidity of the treatment | 3.54 | 0.59 | 3.33 |
11 | Listening to patients by healthcare professionals | 3.53 | 0.12 | 3.77 |
12 | Availability of a parking space near the A&E | 3.52 | 1.05 | 2.75 |
13 | Information by the healthcare professionals on danger signals to watch out for after leaving the A&E | 3.51 | 1.58 | 2.66 |
14 | Clarity of explanations of the health problem | 3.48 | 0.36 | 3.53 |
15 | Feeling safe in the A&E | 3.47 | 0.11 | 3.73 |
16 | Assessment by the acuity of the patients’ problem | 3.46 | 0.81 | 3.65 |
17 | Finding the A&E in the hospital | 3.46 | 0.28 | 3.88 |
18 | Information by healthcare professionals on readmission in case of health problems | 3.44 | 1.13 | 3.02 |
19 | Explanation of the aim of new medication | 3.41 | 0.53 | 3.40 |
20 | Information on side-effects of the medication | 3.39 | 2.40 | 1.92 |