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Table 6 Univariate Logistic Regression Analysis

From: The relationship between perceived service quality and patient willingness to recommend at a national oncology hospital network

Variable

OR

95% CI

P-value

The ease of the admission (registration) process

3.2

2.4 to 4.1

< 0.001

The speed of the admission (registration) process

3.5

2.7 to 4.5

< 0.001

The timeliness with which your care was delivered

4.1

3.3 to 5.2

< 0.001

Helping you understand your medical condition

7.5

5.9 to 9.6

< 0.001

Explaining your treatment options

7.2

5.7 to 9.2

< 0.001

Involving you in decision making

6.5

5.1 to 8.3

< 0.001

The amount of time spent with you

6.5

5.1 to 8.3

< 0.001

Our team calling you by your name

5.6

4.2 to 7.4

< 0.001

Our staff genuinely caring for you as an individual

7.9

6.1 to 10.4

< 0.001

CTCA providing you with a sense of well-being

9.5

7.4 to 12.2

< 0.001

Our "whole person" approach to patient care

7.3

5.6 to 9.4

< 0.001

CTCA medical oncologist

6.6

5.2 to 8.5

< 0.001

Gender (female as referent group)

0.83

0.67 to 1.03

0.10

Treatment History (previously treated as referent group)

1.6

1.3 to 2.0

0.001

Age (used as continuous variable)

1.006

0.99 to 1.02

0.27