Table 5 Association between Patient Endorsement of CTCA and Service Quality Measures

The ease of the admission (registration) process

0.20

< 0.001

The speed of the admission (registration) process

0.22

< 0.001

The timeliness with which your care was delivered

0.29

< 0.001

Helping you understand your medical condition

0.40

< 0.001

Explaining your treatment options

0.40

< 0.001

Involving you in decision making

0.38

< 0.001

The amount of time spent with you

0.38

< 0.001

Our team calling you by your name

0.30

< 0.001

Our staff genuinely caring for you as an individual

0.38

< 0.001

CTCA providing you with a sense of well-being

0.44

< 0.001

Our "whole person" approach to patient care

0.38

< 0.001

CTCA medical oncologist

0.37

< 0.001

Gender (female as referent group)

0.04

0.10

Treatment History (previously treated as referent group)

-0.09

< 0.001

Age (used as continuous variable)

0.03

0.17