Table 9 Differences in Ratings of Satisfaction (Percent saying "No problem") -Ghana
| Â | Hospitals | Health Centers, Clinics, & Other Facilities | ||||
|---|---|---|---|---|---|---|
| Â | Mean Value | Signific. Level p-value | Mean Value | Signific. Level p-value | ||
| Â | Public (n = 172) | NGO (n = 32) | Â | Public (n = 242) | NGO (n = 165) | Â |
PROBLEMS | Â | Â | Â | Â | Â | Â |
Time you waited | 90.6 | 96.0 | 0.220 | 90.1 | 93.1 | 0.300 |
Ability to discuss problems or concerns about your health with the provider | 97.2 | 100.0 | 0.046 | 93.9 | 97.0 | 0.245 |
Amount of explanation you received about any problem or method of FP | 96.3 | 100.0 | 0.008 | 92.0 | 96.1 | 0.172 |
Quality of the examination and treatment provided | 96.2 | 96.5 | 0.952 | 93.2 | 97.1 | 0.122 |
Privacy from having others see the examination | 97.1 | 100.0 | 0.047 | 95.5 | 95.7 | 0.926 |
Privacy from having others hear your consultation discussion | 96.7 | 100.0 | 0.046 | 94.8 | 96.5 | 0.469 |
Availability of medicines or methods at this facility | 94.9 | 98.2 | 0.208 | 96.4 | 97.6 | 0.537 |
Hours of service at this facility | 94.8 | 96.0 | 0.762 | 93.0 | 97.7 | 0.032 |
Cleanliness of the facility | 96.3 | 92.5 | 0.394 | 88.7 | 94.0 | 0.168 |
How the staff treated you | 97.9 | 100.0 | 0.096 | 96.4 | 98.4 | 0.280 |
Other | 88.8 | 89.6 | 0.928 | 84.3 | 96.1 | 0.009 |
Total "yes" | 10.5 | 10.7 | 0.194 | 10.2 | 10.6 | 0.046 |
OUTCOME | Â | Â | Â | Â | Â | Â |
Client satisfaction (%) | 71.1 | 76.3 | 0.341 | 59.2 | 81.2 | 0.000 |