1. Institutional context | • Economic and regulatory context |
2. Organisational and management factors | • Financial resources and constraints |
 | • Organisational structure |
 | • Policy standards and goals |
 | • Safety culture and priorities |
3. Work environment | •Staffing levels and skills mix • Workload and shift patterns • Design, availability, and maintenance of equipment • Administrative and managerial support |
4. Team factors | • Verbal communication • Written communication • Supervision and seeking help • Team structure |
5. Individual (staff) factors | • Knowledge and skills • Motivation Physical and mental health |
6. Task factors | • Task design and clarity of structure • Availability and use of protocols • Availability and accuracy of test results |
7. Patient characteristics | • Condition (complexity and seriousness) • Language and communication • Personality and social factors |