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Table 3 Scales of the three questionnaires: topics, number of items and reliability (Cronbach's alpha) of the scales

From: Measuring client experiences in long-term care in the Netherlands: a pilot study with the Consumer Quality Index Long-term Care

 

Somatic care

(residents)

Psychogeriatric care

(representatives)

Homecare

(clients)

Scales/themes

Items

α

Items

α

Items

α

Care plan and evaluation

3

0.40*

4

0.44*

5

0.55*

Shared decision making

5

0.76

5

0.80

7

0.80

Communication and information:

      

- Attitude and courtesy of care providers

5

0.83

3

0.75

5

0.78

- Information

7

0.83

6

0.84

6

0.83

- Telephone access/communication

-

-

3

0.70

5

0.83

Physical well-being:

      

- Body care

4

0.68#

5

0.88

2

0.71

- Meals

5

0.64#

4

0.70

-

-

Competency and safety of care:

8

0.82

9

0.89

10

0.86

- Safety of care§

    

5

0.89

- Restraint measures

-

-

2

0.59*

-

-

- Reliability of homecare providers

-

-

-

-

6

0.74

Living environment:

      

- Comfort

2

0.53*

2

0.53*

-

-

- Atmosphere

4

0.66#

4

0.73

-

-

- Housing and privacy

5

0.69#

4

0.80

-

-

Participation and autonomy:

      

Activities

5

0.65#

3

0.80

4

0.74

Autonomy

4

0.72

2

0.72

8

0.74

Mental well-being

6

0.70

2

0.60#

5

0.64#

Safety of living environment

4

0.29*

2

0.54*

8

0.87

Availability and continuity of care:

      

- Availability of personnel

5

0.74

5

0.86

6

0.72

- Waiting time for homecare

-

-

-

-

3

0.76

- Flexibility of homecare

-

-

-

-

3

0.88

  1. * no reliable scale (α <0,60), thus item scores should be presented separately (no composite scores)
  2. # scales with an alpha between 0.6 and 0.7 were provisionally accepted, but need to be evaluated in future studies
  3. § extra items on taking care of the clients' health resulted in a separate scale 'Safety of care' for the Homecare questionnaire