Does the process map influence the outcome of quality improvement work? A comparison of a sequential flow diagram and a hierarchical task analysis diagram

Table 3 Quality and safety problems identified by each participant

Participant	Administrative task step (sequential) or goal (HTA)			Clinical task step (sequential) or goal (HTA)
	Obtain patient list	Invite patient	Schedule patient	Obtain medical history	Obtain INR	Determine dose & duration	Conclude appointment
1				H	S	S	S
2			H	H		S
3	H					H	H
4				H	S	H
5					H, S	S
6						S
7	H	H

H = participant identified potential safety problem on HTA
S = participant identified potential safety problem on sequential flow diagram
Where both H and S are indicated, the order reflects the order in which the participant viewed the diagrams

ISSN: 1472-6963