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Table 1 Quality and safety concerns elicited during interviews

From: Does the process map influence the outcome of quality improvement work? A comparison of a sequential flow diagram and a hierarchical task analysis diagram

Area of concern identified

Number of

participants

CBAC service function

Limitations of software - e.g. diary management, INR values allowed, acknowledgement of team communications

4

Clinical

Availability of backup from doctor or specialist for difficult cases

3

Clinical

Gaining information from other healthcare providers such as GP, Primary Care Trust or laboratory

3

Co-ordination across healthcare boundary

Follow-up of patients who do not attend an appointment

2

Administration

Availability of information following discharge from hospital ward

2

Co-ordination across healthcare boundary

Lack of training to identify additional health problems in patients

1

Clinical

Patients' understanding of medication instructions

1

Clinical

Suitability of patients referred to the service

1

Co-ordination across healthcare boundary