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Table 1 VSSS domain scores, internal consistency, and proportion of subjects satisfied with domains: compared with other studies

From: Factors associated with hospital service satisfaction in a sample of Arab subjects with schizophrenia

VSSS domain/subscale

No. of items

Reliability: Cronbach's Alpha (N = 130)

Unadjusted mean score (SD): N = 130

Adjusted mean score* (SE) N = 111

(%) dissatisfied with domain i.e. unadjusted score < 3.5 **

(%) satisfied with domain i.e. unadjusted score >/= 3.5

Unadjusted mean (SD) scores EPSILON: Pooled data N = 399***

Danish study of subjects with mood disorders: Aged < 40 yrs/Aged ≥40 yrs Mean (SD)****

Overall satisfaction

3

0.81

4.04(0.71)

4.07(0.06)

28(21.5)

102(69.4)

3.83(0.79)

3.63(1.06)/

4.00(1.00)

Professional skills

16

0.94

3.85(0.66)

3.89(0.06)

35(26.9)

95(73.1)

3.88(0.57)

3.60(0.98)/

3.98(0.84)

Information

3

0.66

3.26(0.81)

3.26(0.08)

89(68.5)

41(31.5)

3.39(0.93)

3.44(1.10)/

3.76(1.08)

Access

2

-

3.59(0.87)

3.58(0.08)

44(33.8)

86(66.2)

3.83(0.73)

3.41(1.46)/

3.56(1.33)

Efficacy

8

0.91

3.83(0.68)

3.87(0.06)

31(23.8)

99(76.2)

3.56(0.74)

3.38(1.08)/

3.65(1.00)

Types of

Intervention

11*****

0.75

3.39(0.45)

3.42(0.04)

87(66.9)

43(33.1)

3.64(0.42)

3.54(0.61)/

3.85(0.93)

Relatives' involvement

5

0.88

3.79(0.68)

3.82(0.06)

36(27.7)

94(72.3)

3.39(0.96)

2.92(1.26)/

3.19(1.34)

Total VSSS score

48

0.97

3.68(0.54)

3.71(0.05)

42(32.3)

88(67.7)

3.70(0.50)

3.40(0.98)/

3.73(0.93)

  1. *Adjusted for sex, age, education, marital status, family income, duration of illness, Brief Psychiatric Rating Scale score, and Global Assessment of Functioning score. N is < 130 because of missing values.
  2. ** Using the recommended cut-off score (< 3.5) for dissatisfaction/satisfaction (Ruggeri et al., 2003) [12].
  3. *** Ruggeri M et al 2000 [27]; **** Kessing LV et al 2006 [19]; ***** Six items of the service provision section were not included (see text for details)