Instrument: | Access to services and continuity of care assmt. form (EngenderHealth & AMDD, 2003b) [23] | PQOC - Interview guide for users and non-users of maternity services (IMMPACT, 2007) [24] | Performance standards for EOC - Management of complications during pregnancy (Jhpiego, USAID & Afghan MoH, 2005b) [29] | Audits de décès maternels- Entrevue CSCOM (Univ. of Montreal, DRS Kayes-Mali 2006) [26] | |||
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Unit of observation: | Facility | Facility | Case | Case | |||
Source(s) of information: | Staff, observation | Users & non-users | Observation, record, simulation | Staff | |||
Type of data: | Quantitative | Qualitative | Quantitative | Combined | |||
STRUCTURE | Human resources | Availability | X | X | |||
Qualification | X | X | |||||
Motivation | |||||||
Material resources | Drugs/consumables | X | |||||
Equipment | X | ||||||
Blood for transfusions | X | ||||||
' | Infrastructure | Buildings | X | X | |||
Support services | |||||||
Means of communication & transport (evacuations) | X | ||||||
Organizational resources | Human resources management | ||||||
Registers & medical records | X | X | X | ||||
Obstetric care protocols | |||||||
Supervision | |||||||
Continuing education | |||||||
Quality assurance mechanisms | |||||||
Supply logistics | X | ||||||
Repair/maintenance | |||||||
Financial arrangements | X | X | |||||
Links with community | |||||||
PROCESS | Single interaction | Technical perfor- mance | Appropriate interventions | X | X | ||
Competent execution | X (if observation) | ||||||
Non-technical perfor- mance | Interpersonal relationship | X | X | ||||
Amenities | X | X | |||||
Episode of care | Continuity | X | X | X | X | ||
Comprehensiveness | X | X | |||||
Timeliness | X | X | X | X | |||
OUTCOME | Mother | Mortality | X | ||||
Morbidity | |||||||
Abusive expenses | |||||||
Satisfaction with care | X | ||||||
Newborn | Mortality | X | |||||
Morbidity | X |