Skip to main content

Table 4 Internal consistency reliability and satisfaction scores

From: Development and preliminary validation of a questionnaire to measure satisfaction with home care in Greece: an exploratory factor analysis of polychoric correlations

Item

Scale/Item Description

Cronbach's Alpha Coefficient

Mean Satisfaction

Median Satisfaction

 

SOCIO-ECONOMIC CHANGE

0.835† (0.859)‡

 

3.89

4.00

2

Encouragement in taking initiatives

 

0.813§

3.75

4.00

4

Improvement in financial condition due to the provided services

 

0.767

3.86

4.00

10

Improvement in social functioning via companionship

 

0.788

3.83

4.00

24

Services provided save money by not hiring a housewife or a nurse

 

0.795

4.11

4.00

 

STAFF SKILLS & ATTITUDES

0.865 (0.894)

 

4.25

4.40

3

Staff disparages enrollee due to his/her personal problems

 

0.838

4.49

5.00

5

Staff is in a hurry to leave the house

 

0.834

4.10

4.00

23

Staff avoids answering questions that concern the enrollee

 

0.834

4.18

4.00

28

Staff causes tensions with enrollee without a reason

 

0.840

4.44

5.00

29

Staff knows how to serve the enrollee properly

 

0.835

4.04

4.00

 

SERVICE APPROPRIATENESS

0.756 (0.777)

 

4.24

4.50

15

Staff forces enrollee to do things he/she dislikes

 

-

4.23

5.00

20

Enrollee trusts staff for providing services

 

-

4.25

4.00

 

SERVICE PLANNING

0.520 (0.545)

 

2.98

3.00

11

Inadequate frequency of visits

 

-

2.70

3.00

30

Suitability of scheduled days and hours of visits

 

-

3.26

3.00

 

OVERALL SATISFACTION

0.630 (0.728)

 

3.99

4.00

32

Expectations from the program were higher than actual services provided

 

-

3.56

4.00

33

Enrollee would recommend the program to others

 

-

4.41

5.00

  1. † Summated scale's Cronbach coefficient.
  2. ‡ Ordinal standardised item Cronbach alpha.
  3. § Cronbach coefficient with specific item excluded from calculation.