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Table 3 Problem scores by factors of the Picker questionnaire for accredited and non-accredited hospitals, data from 25 hospitals, STD = standard deviation

From: Challenging the holy grail of hospital accreditation: A cross sectional study of inpatient satisfaction in the field of cardiology

 

accredited

non-accredited

p

Picker factors

n

Mean (STD)

n

Mean (STD)

Valueu

Physician-patient relation

1825

18.09 (27.57)

1196

17.11 (26.40)

0.538

Nurse-patient relation

1825

14.85 (25.56)

1199

15.19 (25.12)

0.341

Treatment success

1791

17.52 (30.60)

1182

18.63 (31.10)

0.232

Quality of accomodation

1749

26.30 (36.24)

1156

24.22 (35.32)

0.122

Quality of catering

1754

15.04 (25.52)

1150

16.30 (26.14)

0.136

Admission procedure

1781

22.94 (37.14)

1176

25.13 (39.14)

0.232

Discharge procedure

1647

51.08 (42.44)

1067

51.55 (42.19)

0.797

Perceived cleanliness

1780

11.46 (29.39)

1160

11.38 (29.08)

0.940

Inclusion of relatives/friends

1101

30.61 (40.10)

757

32.03 (41.08)

0.527

Room atmosphere

1290

24.57 (36.44)

863

20.95 (33.58)

0.055

  1. uMann Whitney U test